LynqPC LLC – Return and Refund Policy

Eligibility and Return Window

LynqPC accepts returns on eligible products within 14 calendar days from the date of delivery. To qualify for a return, items must be in new or like-new condition, complete with all original packaging, accessories, cables, manuals, and other components included at delivery. We reserve the right to refuse a return if an item is damaged, missing components, or not in its original condition upon inspection.

Custom-Built PCs: Please note that custom-built PCs (systems assembled to your specifications) are returnable only if they are defective or if we shipped the wrong item/configuration. Custom builds are considered personalized products; therefore, they cannot be returned for reasons such as buyer’s remorse or preference changes. If a custom-built PC is confirmed to have a hardware defect or if LynqPC made an error in the build, it will be eligible for return or warranty service (see below for process).

Standard Hardware & Accessories: Other hardware components or peripherals sold by LynqPC can be returned for refund or exchange within the 14-day window if they meet the above condition requirements (unopened or in like-new, working condition). However, non-defective returns of such items are subject to restocking fees and shipping costs as described in the Return Shipping & Restocking Fees section below.

Items Ineligible for Return

Certain items are non-returnable for safety, legal, or practical reasons. All sales are final on the following products except where required by law or if the item arrived defective:

• Opened Software: Software products that have been unsealed, opened, installed, or registered cannot be returned. (If software is provided on physical media, the seal or license sticker must be intact for a return.)

• Digital Products/Downloadable Software: Any digital downloads, license keys, or electronic software delivered via email or download are not eligible for return or refund.

• Clearance and Final-Sale Items: Items that are sold as “Clearance,” “Final Sale,” or otherwise marked non-returnable at the time of purchase cannot be returned. These deeply discounted or end-of-line products are sold as-is.

• Custom-Order or Personalized Items: Any product that is built-to-order or customized to your specifications (including custom-built PCs, special-order components, or engraved items) is non-returnable unless it arrives defective or incorrect.

• Gift Cards or Store Credits: Gift cards, gift certificates, or store credit purchases are not returnable or redeemable for cash.

• Consumables and Personal Items: Items such as thermal paste, opened printer ink/toner, or personal wearable items (e.g., headsets or earbuds that have been used) may not be returnable for hygiene and safety reasons, unless defective out of the box.

If you are unsure whether your product is eligible for return, please contact us before initiating a return. We are happy to clarify eligibility on a case-by-case basis.

How to Initiate a Return (Return Authorization)

To ensure a smooth return process, please obtain a Return Merchandise Authorization (RMA) before sending any product back to LynqPC. Returns without prior authorization may be refused and will not be eligible for a refund. Follow these steps to initiate a return:

1. Contact Customer Support: Email us at support@lynqpc.com within the 14-day return window to request a return. Include your order number, the item(s) you wish to return, and the reason for return. If the product is defective or damaged, please provide a detailed description of the issue and include any relevant photos or videos.

2. Receive RMA Instructions: Our support team will respond (typically within 1-2 business days) with a Return Authorization number (RMA) and detailed instructions for returning the product, if your return request is approved. The instructions will include the return shipping address and any specific guidance for packaging the item. Do not ship your item before receiving RMA approval.

3. Pack the Item Securely: Place the product in its original packaging, including all foam, inserts, cables, manuals, and accessories it came with. Use a sturdy shipping box and adequate padding to prevent damage in transit. If the original shipping box is available and in good condition, we recommend reusing it. Clearly write your RMA number on the outside of the package or include the RMA confirmation email inside the box, as instructed by our team.

4. Ship the Product Back: If LynqPC provides a prepaid return shipping label (see next section for when this applies), attach it to the package. If you are arranging your own shipping, use a trackable and insured shipping method. We highly recommend purchasing shipping insurance for the value of the item to protect against loss or damage during transit (LynqPC is not responsible for damage or loss during return shipping). Send the package to the return address provided in the RMA instructions.

5. Confirmation & Tracking: After shipping, please notify us with the tracking number so we can monitor the return. We will email you a confirmation once we receive the package. From there, we will proceed with inspection and processing (see Inspection and Refund Processing below). Keep your shipping receipt or tracking info until the return is fully processed.

If you have any questions during the return process, feel free to reach out to our support team. We’re here to help.

Return Shipping & Restocking Fees

Our policy differentiates between returns due to defects or LynqPC errors and voluntary returns (buyer’s remorse or other non-defective reasons):

• Defective or Wrong Item (Our Fault): If you received a defective product, a product that arrives damaged on delivery, or an incorrect item due to our mistake, LynqPC will make it right. We will cover the cost of return shipping in these cases. You will either receive a prepaid return shipping label via email or other instructions to ship at our expense. Once the item is returned and the defect/error is confirmed, you will be refunded in full for the product (plus any applicable taxes and original shipping charges). No restocking fees will apply to returns of defective or incorrect items; you get a full refund or free replacement at your choice. (If opting for a replacement, we will ship it to you at no additional cost.)

• Non-Defective Returns (Buyer’s Remorse or Preference): If you are returning an item that is in working order and as-described – for example, you ordered the wrong item, no longer need the product, or simply changed your mind – the return is subject to the following conditions:

  • Return Shipping Costs: You are responsible for the cost of return shipping in these cases. You may choose to ship the item back using any insured, trackable carrier of your choice, or we can provide a prepaid return shipping label upon request. If you use a LynqPC-issued return label for a non-defective return, the actual shipping cost will be deducted from your refund. (We will inform you of the label cost in advance when you request the RMA.)

  • Restocking Fee: Non-defective returns will incur a 10% restocking fee on the item’s purchase price. This fee covers our costs to inspect, test, clean, and restock the item, and to offset any depreciation in value. For example, if you return a $100 item that is not defective, $10 will be deducted from your refund as a restocking fee. The restocking fee is waived if the return is due to a LynqPC error or a confirmed defect.

  • Condition Requirements: To avoid additional fees, the item must be returned in the same condition that you received it – i.e., without new damage, scratches, or wear, and with all original parts and packaging. If an item is returned in a condition different from what was sold (e.g. missing accessories or retail box, or showing signs of use beyond evaluation), an additional deduction may apply or the return may be rejected, at LynqPC’s discretion. We will communicate with you if such a situation arises.

  • Honest Returns: If you claim a product is defective and it is approved for return, but our inspection finds it to be fully functional and not defective, we will treat it as a non-defective return. In such cases, we will charge the 10% restocking fee and deduct return shipping costs accordingly, rather than providing a full refund. (We encourage customers to troubleshoot with our support team before returning a product as “defective” to avoid this scenario.)

Original Shipping Charges: Please note that any original shipping fees paid on your order are non-refundable, except if the return is due to a product defect or a shipping error on our part. For example, if you paid expedited shipping to receive your order, that cost will not be refunded on a return for buyer’s remorse.

We aim to be fair and transparent with our fees. These policies ensure we can continue to offer competitive pricing while covering the costs associated with returns.

Inspection and Refund Processing

Once we receive your returned item, we will begin processing your return as follows:

• Inspection & Testing: Our technicians will inspect the returned product and test it to verify the condition and the reason for return. This process generally takes 3-5 business days from the time we receive the item, depending on volume and the nature of the product. We check that all originally included items (components, accessories, freebies, etc.) are present, and verify any reported defect or issue.

  • If the item was returned for a defect or malfunction, we will attempt to replicate the issue. If confirmed, we proceed with the refund/replacement. If we cannot find any fault and the product is in good working order, our support team will reach out to discuss next steps (as noted above, non-defective returns may be treated as buyer’s remorse with a restocking fee).

  • If the item is missing parts or accessories, or shows signs of damage or use that were not present when sold, we will adjust the refund appropriately. Returns may be refused or incur additional restocking fees if items arrive back with parts missing, damaged from improper use/packaging, or in unsellable condition. In cases of severe discrepancy (e.g. wrong item returned, or product returned in destroyed condition), we will contact you to resolve the issue, which may include returning the item to you without refund.

• Return Approval & Refund: After inspection, if everything is in order and the return is approved, we will process your refund. Approved refunds are issued to the original payment method (e.g., the same credit card or PayPal account used for purchase). We strive to issue the refund within 5–10 business days of approving your return request. Please be aware that once we issue the refund, your bank or credit card company may take additional time (usually 2-5 business days, depending on their processing speeds) to post the credit to your account.

• Refund Confirmation: You will receive an email notification once your refund has been processed. The email will outline the refund amount and details of any deductions (if applicable). If you paid with a credit/debit card, check your card statement for the credit in the days following the refund. If you do not see the credit after 10 business days, please contact us and also check with your bank.

• Partial or Denied Refunds: In certain situations, your refund may be adjusted or, in rare cases, denied:

  • Damage or Missing Items: As noted, if a returned product is received in a damaged state (not due to shipping) or with missing components that were originally included, we may deduct an appropriate amount to cover repairs or replacement of missing parts, or we may reject the return entirely. We will document any such issues with photos and communicate with you.

  • Return Outside Policy: If a product is returned outside of the 14-day window without prior agreement, or is a product category that is ineligible for return (see Items Ineligible for Return above), we may decline the return. In this case, we can ship the item back to you at your expense if you wish, or, at your request, possibly issue a partial store credit as a one-time courtesy (solely at our discretion).

  • Original Condition Not Met: If the product is significantly different from its original condition (e.g., a new item returned with obvious signs of use or alteration), we reserve the right to offer a partial refund or no refund in line with its diminished resale value. You will be notified of our findings and decision in such cases.

Our goal is to process returns and refunds as quickly and fairly as possible. Please allow up to 5-10 business days from the time we receive your return for the inspection and refund to be completed. (During holiday seasons or other peak periods, processing times may be slightly longer due to volume.)

Damaged or Lost Shipments

We take great care in packing your orders, but occasionally shipping damage or loss can occur. Here’s how we handle these situations:

• Damaged on Arrival: If your order arrives with visible damage to the box or product, or if you discover damage upon unpacking, please contact us immediately (within 48 hours of delivery) to report the issue. Email support@lynqpc.com with your order details and photos of the damage (include pictures of the packaging as well as the damaged item). We will arrange to get the issue resolved as soon as possible. In most cases, we will provide a prepaid return label for the damaged item and offer either a prompt replacement (if available) or a full refund at your preference. We may also initiate a claim with the shipping carrier, for which your cooperation and the photos will be very helpful. Please keep all packaging materials and the damaged item until we provide further instructions, as they might be needed for inspection by the carrier.

• Lost Packages: If your tracking information shows that a package was not delivered (e.g., marked as lost in transit or there have been no tracking updates for an unusual period) or it shows as delivered but you did not actually receive it, please notify us as soon as possible. We will open an investigation with the carrier to locate the package. Carrier investigations can take a few business days to conclude. If the package is confirmed lost, we will send a replacement item if available, or issue you a full refund for the lost order.

  • If tracking shows “delivered” but you cannot locate the package: first, check around your property and with neighbors or building managers (sometimes carriers leave packages in safe places). If it’s still not found, contact us and we will assist. We may ask you to provide a signed statement of non-receipt for our records/carrier claim. After verification, we will work with you on a resolution (replacement or refund).

• Shipping Insurance: All shipments from LynqPC are insured against damage or loss in transit for your peace of mind. However, if you choose to return an item to us on your own (not using our provided label for a defect return), that return shipment is your responsibility until it reaches us. We strongly recommend insuring any return shipment and using a trackable method. LynqPC cannot be responsible for returns that are lost or damaged on their way back to us, and such issues would need to be handled between you and the carrier (though we will assist with documentation if a claim needs to be filed).

Rest assured, customer satisfaction is our priority. We will do our best to ensure you receive the product you ordered in good condition, or that you are not out-of-pocket for carrier mistakes.

Order Cancellations

We understand that sometimes orders may need to be canceled or changed. Our cancellation policy is as follows:

• How to Cancel: If you wish to cancel an order you’ve placed, contact us as soon as possible at support@lynqpc.com. Please include your order number and clearly state that you want to cancel. If we offer phone support, you may call our customer service line for faster assistance. The sooner you reach out, the more likely we can successfully cancel before fulfillment.

• Before Shipment: If your order has not yet shipped, we will cancel it and issue a full refund to your original payment method. No fees will apply for timely cancellations of unshipped orders. This includes standard hardware orders that have not left our facility.

• Built-to-Order / Custom PCs: If your order is for a custom-built PC and assembly has not yet begun, or components have not been specifically ordered for your build, we can cancel and fully refund your order. However, once we start the build process (which may be as soon as 1-2 days after order placement, depending on workload), cancellations become more complicated:

  • If the PC is already in assembly or completed but not yet shipped, cancellation may be subject to a fee. This fee is to compensate for the labor and parts allocation already invested in your build. Typically, if we agree to cancel at this stage, we reserve the right to charge up to a 10% restocking fee to cover the work of disassembling the PC and returning components to inventory. Any custom-ordered parts that we do not normally stock may incur a higher fee (or may be non-refundable) if those parts cannot be returned to our supplier. We will discuss these details with you at the time of cancellation.

  • If the custom PC has already shipped out to you, we cannot cancel the delivery. In that case, you may either refuse the delivery (it will come back to us) or accept it and then initiate a return under the terms of our Return Policy (note: if the PC is not defective, it would be a non-defective return and may not be eligible since it’s a custom build, or could incur restocking fees as described above).

• After Shipment: Orders that have been shipped out cannot be canceled. If you no longer want the item, you will need to wait until it arrives and then request a return (if eligible) following the process in this policy. Do not attempt to recall a package in transit; instead, either refuse the delivery or accept it and arrange a return with us.

• Payment Processing Fees: In some cases, when an order is canceled, the payment processor (e.g., credit card or PayPal) might have non-refundable fees. LynqPC does not typically charge any cancellation service fee of our own for standard cancellations, but if we have already been charged processing fees (for example, certain credit card processors charge a fee that isn’t returned upon refund), we reserve the right to deduct those specific fees from the refund. We will let you know if this applies, but in most cases it’s a negligible amount or not applied at all.

• Order Modifications: If you wish to change your order (for example, swap a component in a custom PC build or change the shipping address), please contact us as soon as possible. Changes to custom builds after work has begun may be treated similarly to a late cancellation (with potential fees), depending on the nature of the change. We’ll do our best to accommodate minor changes without additional cost.

In summary, we will always try to honor cancellation requests, but the ability to do so without cost depends on the order status. Custom PC orders involve procurement and labor, so canceling them in mid-process can incur costs that we may pass on in part to the customer. We appreciate your understanding.

Contact Us

If you have any questions about our Return and Refund Policy, or need to initiate a return, exchange, or cancellation, please reach out to our Customer Service team. We are here to help and strive to respond promptly to all inquiries.

• Email: support@lynqpc.com

• Customer Service Phone: 267-752-7790

• Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST (excluding holidays)

• Mailing Address: LynqPC LLC, 111 Buck Rd, Unit 100, Room 2, Huntingdon Valley, PA 19006, USA (Please do not send returns to this address without an RMA authorization.)

This Return and Refund Policy applies to all purchases made from LynqPC LLC for delivery within the United States. LynqPC reserves the right to update or modify this policy at any time. Any changes will be effective for all orders placed on or after the effective date of the revision. Customers are encouraged to review the policy periodically for the latest information.

Thank you for choosing LynqPC. We value your business and are committed to your satisfaction. If you have any further questions or need assistance, please contact us at any time.